Code: T-CXA-100-1I
Doelgroep
This course is intended for XenApp help desk professionals.
Korte inhoud
This course introduces help desk professionals to XenApp and prepares them to troubleshoot common
issues. Students will learn to identify whether more complex issues are related to the XenApp product,
the network or directory services. By knowing the general problem area, help desk professionals can
transfer cases to the appropriate person, such as a XenApp administrator or a network administrator.
Interactive instructor-led discussion and hands-on labs and exercises guide learners through help desk
tasks and prepare them to troubleshoot common issues encountered in a XenApp environment.
Upon successful completion of this course, learners are able to perform the following:
• Describe the Citrix troubleshooting methodology
• Identify the features, components, services and communications of Citrix XenApp 5.0
• Describe the different management consoles
• Describe Citrix administrator account privileges
• Describe the components of the various published resource types, including streaming
• Understand the core architecture and communications used by the Citrix XenApp Plugin for Hosted Apps
• Understand the XenApp logon process and possible delays
• Recognize how Active Directory policies can affect a XenApp implementation
• Recognize how XenApp policies are processed
• Identify policy rules and filters
• View policy configurations
• Use the policy search engine
• Understand how ICA session printing is routed
• Identify services and settings that affect printing
• Understand the Web Interface and Secure Gateway communication processes
• Manage sessions
• Shadow users
• Troubleshoot application issues, including seamless applications
• Troubleshoot sessions and session connectivity issues
• Troubleshoot streamed applications and sessions, including offline access to streamed applications
• Troubleshoot policy issues
• Troubleshoot common printing issues
• Troubleshoot client to Web Interface communication issues
• Troubleshoot Web Interface authentication issues
• Troubleshoot Web Interface enumeration issues
• Troubleshoot Secure Gateway
Voorkennis
It is recommended that learners have basic knowledge of Microsoft Windows Server™ 2003 or Microsoft
Windows Server™ 2008 environments, Active Directory, group membership within Active Directory and
experience with basic client network connectivity.
Invulling
This instructor-led training course provides interactive presentations, discussion and practical application
through hands-on labs and group activities. An on-line student resource is available.
Duur
2 dagen. De trainingsdagen duren van 09.30 uur tot 16.30 uur.
Programma
• Introducing the Citrix Troubleshooting Methodology
o Introducing the Citrix Troubleshooting Methodology
o Evaluating a Citrix Environment
o Implementing the Troubleshooting Methodology: Practice
o Identifying Citrix Troubleshooting Resources
• Introducing XenApp
o Citrix XenApp 5.0 Architecture and Communications
o XenApp 5.0 Features
• Using Administrative Consoles
o Management Consoles in XenApp 5.0
o License Management Console
o Access Management Console
o XenApp Advanced Configuration
o Citrix Administrator Accounts and Permissions
o Remote Console Connections
o Session Monitoring
• Introducing Published Applications and Resources
o Published Resources
o Application Streaming
• Troubleshooting Applications
o Shadowing Users
o Troubleshooting Common Issues
o Content Redirection
o Troubleshooting Application Streaming
• Troubleshooting Clients
o Citrix XenApp Plugins for Windows
o Architecture and Communication
o Citrix XenApp Plugin Installation
o Citrix XenApp Plugin Usage
o ICA Sessions
o Troubleshooting ICA Session Connectivity
o Streamed Sessions
• Troubleshooting Policies
o Architecture and Communication
o Active Directory Policies
o XenApp Policies
o Troubleshooting Policies
• Troubleshooting Printing
o Architecture and Communication
o Print Drivers
o Print Settings
o Driver Management
o Troubleshooting Common Printing Issues
o Troubleshooting Slow Printing Across a WAN
o Identifying Potential Issues
• Troubleshooting Web Interface
o Web Interface Architecture and Communications
o Securing Communication from the Client to Web Interface
o Troubleshooting Authentication
o Troubleshooting Common Errors
o Using the Secure Gateway Management Console
Kosten
Inschrijfgeld: € 25,-
Trainingskosten: €730,-
Studiemateriaal: € 158,-
Certificaatkosten: €25,-
Locatie- en arrangementskosten: Zie onderstaande toelichting
Locatie- en arrangementen
Twice regelt voor de dagopleidingen van maandag tot en met zaterdag een arrangement à € 50 per dag. Een dagarrangement bestaat uit zaalhuur, gebruik van ICT-middelen, onbeperkt koffie, thee, frisdrank, ijswater en een lunch. De kosten van de arrangementen worden direct aan u doorberekend.
Btw
Op alle opleidingen en trainingen is 19% btw van toepassing en voor het studiemateriaal 6%. Met uitzondering van volledige MBO niveau 2, 3 en 4 opleidingen en de volledige HBO Bacheloropleidingen. Voor organisaties die geen btw kunnen terugvorderen, bestaat de mogelijkheid het volledige aanbod op deze website btw vrij gefactureerd te krijgen. In dit geval wordt een btw correctie van 10% toegepast. Dit betekent een voordeel van 7,5% op de inclusief btw prijs. De hoogte van btw is onder voorbehoud van eventuele wetswijzigingen.
Code: T-CXA-100-1I